Yelena Art Studio: Returns & Exchange Policy
Our Commitment to Quality At Yelena Art Studio, we are dedicated to your complete satisfaction with your unique piece of art. We understand that investing in original artwork requires trust, and we strive to ensure every piece meets the highest standard of quality and presentation before it leaves the studio.
1. Damaged Artwork (Transit)
If your artwork arrives damaged due to transit, we will promptly find a solution at no additional cost to you.
Reporting Window: Please contact us within 7 days of receiving your order.
Procedure: Email clear photos of both the damaged artwork and the packaging to: [email protected]. If the damaged item is an Original Artwork:
Due to the one-of-a-kind nature of original paintings, we cannot offer an exact replacement. Instead, we will work directly with you to find the best solution, which may include:
A full or partial refund (depending on the damage).
Offering a commission for a new piece based on your preferences.
2. Change of Mind Due to the handcrafted and unique nature of each artwork, we do not currently offer returns or exchanges for a change of mind.
We encourage all clients to carefully review the artwork descriptions, dimensions, and photos before placing an order. If you have any questions or require additional photos, please contact us at [email protected] before completing your purchase.
3. Need Assistance?
Yelena Art Studio is committed to exceptional customer service. Please do not hesitate to reach out to us at [email protected] with any questions about your artwork or this return policy.